Contact Us
If you have any questions, please contact us
Store Name: Oxford Gallery
Phone Number: +31 06 82092381
Email: support@oxford-gallery.store
Company Name: J&A Digital
Company Address: Tureluurlaan 35 2496NM Den Haag, Nederland
Company Name: J&A Digital
We aim to respond to your email within 24 hours
Customer service available:
Monday - Friday: 09:00/17:00
Saturday - Sunday: 10:00/17:00
Have Questions?
Check our Frequently Asked Questions first!
WHAT ARE THE DELIVERY TIMES FOR OUR PRODUCTS?
Orders placed on business days before 3:00 PM (GMT) are processed the same day. Orders placed after this time are processed on the next business day.
Processing time is generally 1–3 business days (Monday to Saturday, excluding Sunday and public holidays).
Once dispatched, delivery takes an average of 5–10 business days (Monday to Friday).
HOW CAN I TRACK MY ORDER?
After shipping, you'll receive an email with the tracking number. You can then track the status of your order via our website.
WHAT IS OUR RETURN POLICY?
You can return unwanted items within 30 days of receipt for a full refund or exchange. Items must be unused and in their original packaging. Return shipping costs are the responsibility of the customer. For added peace of mind, please also consult our returns policy at Returns Policy.
CAN I CANCEL OR CHANGE MY ORDER?
You can cancel or change your order within 24 hours of shipping. Please contact our customer service team for this. After this time, we can no longer guarantee cancellations or changes.
WHAT SHOULD I DO IF MY ORDER ARRIVED DAMAGED OR DEFECTIVE?
If your order is damaged or defective, please contact our customer service immediately. We will provide you with instructions on how to return the item and arrange an exchange or refund.